Effective Date: October 18, 2026

Welcome to LeadPatrol. By accessing or using our website and services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our services.

1. About LeadPatrol

LeadPatrol provides an automated missed call text-back service that helps businesses respond to missed calls, capture customer information, and receive lead notifications.

2. Eligibility

You must be at least 18 years old and authorized to act on behalf of your business to use LeadPatrol.

3. Subscription

LeadPatrol is offered as a monthly subscription service.

Your subscription will automatically renew each billing period unless canceled before your next renewal date.

Failure to maintain an active subscription may result in the suspension or termination of LeadPatrol services, including automated text messaging and lead notifications. Service will resume once all outstanding balances have been paid.

Pricing is subject to change with prior notice.

4. Free Trial

If a free trial is offered, it is limited to one trial per business unless otherwise approved.

At the end of the trial period, your subscription may begin automatically unless canceled before the trial expires.

5. Refund Policy

LeadPatrol is a month-to-month subscription service with no long-term contracts.

You may cancel your subscription at any time.

Cancellation requests take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid subscription term.

Because LeadPatrol is a digital software service, subscription fees are generally non-refundable once a billing period has begun.

For new customers, LeadPatrol offers a 30-Day Performance Promise. If you believe LeadPatrol has not helped you capture more qualified leads during your first 30 days of service, please contact us. We will review your account, work with you to optimize your setup, and may issue a refund at our sole discretion if we determine the service did not perform as intended.

Refund requests must be submitted within 30 days of the initial subscription purchase.

Refunds will not be issued for:

• Partial months of service

• Failure to use the service

• Customer configuration errors after onboarding assistance has been provided

• Subscription renewals after the initial 30-day period

Approved refunds will be issued to the original payment method and may take 5 to 10 business days to appear, depending on your financial institution.

6. Payments

Subscription fees are billed in advance.

You authorize LeadPatrol to charge your selected payment method for all applicable fees.

Failure to pay may result in suspension or termination of your service.

7. Cancellation

You may cancel your subscription at any time.

Cancellation prevents future billing but does not provide refunds for the current billing period unless required by law.

Your service remains active through the end of your paid billing cycle.

8. Acceptable Use

You agree not to use LeadPatrol to:

• Send spam or unsolicited messages

• Violate any federal, state, or local laws

• Harass, threaten, or deceive customers

• Send prohibited or illegal content

• Interfere with or disrupt our services

LeadPatrol reserves the right to suspend or terminate accounts that violate these terms.

9. Customer Responsibilities

You are responsible for:

Maintaining accurate account information

Ensuring your business complies with applicable telecommunications and marketing laws

Obtaining any legally required customer consent before communicating via SMS

10. Service Availability

While we strive for reliable uptime, LeadPatrol does not guarantee uninterrupted or error-free service.

Temporary outages may occur due to maintenance, third-party providers, or circumstances beyond our control.

11. Third-Party Services

LeadPatrol integrates with third-party providers including telecommunications and messaging services.

We are not responsible for outages, delays, or failures caused by third-party providers.

12. Intellectual Property

All website content, software, logos, graphics, branding, and technology remain the property of LeadPatrol.

You may not copy, reproduce, or distribute our materials without written permission.

13. Limitation of Liability

LeadPatrol is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, LeadPatrol shall not be liable for:

Lost profits

Lost business opportunities

Missed leads

Data loss

Indirect or consequential damages

Our total liability shall not exceed the amount you paid for the service during the previous month.

14. Disclaimer

LeadPatrol is provided "as is" and "as available."

We make no guarantees regarding:

• Increased sales

• Lead conversion rates

• Revenue increases

• Business performance

Results vary based on your business, industry, customer behavior, and responsiveness.

15. Indemnification

You agree to indemnify and hold harmless LeadPatrol, its owners, employees, and affiliates from any claims arising from your use of the service or your violation of these Terms.

16. Termination

LeadPatrol may suspend or terminate accounts that violate these Terms or misuse the platform.

17. Privacy

Your use of LeadPatrol is also governed by our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions become effective when posted on this website.

Continued use of the service constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.

20. Voice AI Add-On Terms

20.1. Description of Service

LeadPatrol Voice AI is an optional subscription add-on that uses artificial intelligence to answer incoming business calls, interact with callers, collect customer information, respond to common inquiries, and assist with lead capture.

Voice AI operates using automated speech recognition, artificial intelligence, telecommunications infrastructure, and third-party service providers.

Voice AI is intended to supplement your business communications and is not guaranteed to replace a human receptionist or customer service representative.

20.2. Subscription Pricing and Billing

The Voice AI Add-On is available for $79 per month, in addition to the applicable LeadPatrol Essential subscription.

Current standard pricing is:

• LeadPatrol Essential: $99 per month

• Voice AI Add-On: $79 per month

• Combined subscription: $178 per month

• LeadPatrol Essential Setup Fee: $149 one-time

• Voice AI Setup Fee: $99 one-time, waived during the promotional early-access period

Customers purchasing the combined Essential and Voice AI package during the early-access promotion will be charged $327 at signup and $178 per month thereafter, excluding applicable taxes and additional usage charges.

The Voice AI setup fee waiver applies only to eligible early-access purchases. It does not waive the LeadPatrol Essential setup fee or monthly subscription charges.

Recurring subscription fees are billed automatically until canceled in accordance with these Terms.

20.3. Included Voice Minutes and Additional Usage

The Voice AI Add-On includes 250 voice minutes per monthly billing period.

Voice usage exceeding the included allowance is charged at $0.35 per additional minute.

Voice minutes are measured using usage records provided by LeadPatrol's telecommunications and AI service providers.

Unless otherwise specified in writing:

• Unused included minutes do not roll over to subsequent billing periods.

• Included minutes reset at the beginning of each new billing period.

• Usage charges may be billed separately from monthly subscription fees.

• Customers are responsible for applicable charges generated by calls handled through their Voice AI service, including authorized usage exceeding the included allowance.

LeadPatrol will disclose the applicable usage measurement and billing procedures before assessing overage charges. Usage alerts and automatic usage limits are not guaranteed unless expressly offered.

LeadPatrol reserves the right to establish reasonable usage restrictions to prevent fraud, abuse, or excessive consumption, subject to applicable law and prior notice where appropriate.

20.4. Early Access and Service Limitations

Voice AI may be offered as an early-access service while features, integrations, and performance are being evaluated and improved.

By subscribing during early access, you acknowledge that:

• Certain features may be experimental, incomplete, or subject to modification.

• Voice AI may occasionally misunderstand callers, provide inaccurate information, or fail to respond appropriately.

• Call transfers, integrations, and other advanced functions may not be available or fully validated.

• Service performance may vary depending on call quality, background noise, caller behavior, and third-party system availability.

• LeadPatrol may modify, temporarily disable, or discontinue early-access features as necessary.

Early-access enrollment does not guarantee the future availability of any particular feature.

Material changes to paid service functionality or pricing will be communicated as required by applicable law and these Terms.

20.5. AI-Generated Responses and Accuracy

Voice AI uses automated systems to interpret caller statements and generate responses.

Artificial intelligence can make mistakes, misunderstand instructions, or produce incomplete, inaccurate, or inappropriate information.

LeadPatrol does not guarantee that Voice AI will correctly answer every call, accurately interpret every request, or capture every potential lead.

Customers are responsible for reviewing and maintaining accurate business information, including:

• Business hours and contact information

• Services offered and service areas

• Pricing and appointment policies

• Frequently asked questions

• Instructions provided to the AI assistant

Customers should regularly review call summaries, lead notifications, and available interaction records to identify errors or issues requiring correction.

Voice AI must not be relied upon as the sole means of handling emergencies, urgent safety matters, or communications requiring licensed professional judgment.

20.6. Call Recording, Consent, and Legal Compliance

Voice AI may process, transcribe, summarize, or record telephone conversations, depending on the enabled features and the underlying telecommunications services.

Customers are responsible for determining and complying with all applicable federal, state, and local laws governing:

• Call recording and interception

• Caller notification and consent

• Artificial intelligence disclosure requirements

• Telecommunications and consumer protection

• Privacy and personal information

• Marketing and automated communications

Certain jurisdictions, including Florida, generally require the consent of all parties to record covered telephone communications.

Customers must obtain any legally required consent before enabling call recording or other regulated communications features.

Where required by law, customers must clearly inform callers that they are interacting with an automated or AI-powered assistant.

LeadPatrol may provide tools or configurable announcements to assist with compliance.

However, the availability of such tools does not guarantee legal compliance.

Customers must not disable or circumvent legally required disclosures or consent mechanisms.

20.7. Customer Configuration and Oversight

Customers are responsible for providing accurate information and appropriate instructions during Voice AI onboarding.

LeadPatrol may assist with initial configuration, testing, and adjustments. However, customers remain responsible for their business operations and the accuracy of the information supplied to the AI assistant.

Customers must not configure Voice AI to deceptively impersonate individuals, misrepresent material facts, engage in unlawful solicitation, or provide prohibited content.

LeadPatrol reserves the right to suspend configurations or activities that present significant legal, security, or operational risks.

20.8. Third-Party Technology and Service Availability

Voice AI depends on third-party telecommunications networks, artificial intelligence systems, speech processing providers, and software integrations.

Service availability may be affected by network outages, platform interruptions, provider restrictions, software errors, or other circumstances outside LeadPatrol's reasonable control.

LeadPatrol does not guarantee uninterrupted call answering, successful call routing, accurate transcription, or continuous availability of third-party integrations.

20.9. Data Processing and Privacy

Voice AI may process caller names, phone numbers, spoken communications, call transcripts, summaries, and other information necessary to provide the service.

Such information may be processed by authorized third-party service providers in accordance with applicable agreements and LeadPatrol's Privacy Policy.

Customers agree not to intentionally use Voice AI to collect highly sensitive information, including payment card security codes, Social Security numbers, or protected medical information, unless LeadPatrol has expressly authorized the applicable use case and appropriate safeguards are in place.

Customers are responsible for providing legally required privacy notices and obtaining necessary permissions for their collection and use of caller information.

20.10. Cancellation and Termination

The Voice AI Add-On is offered on a month-to-month basis without a long-term contractual commitment.

Customers may cancel the Voice AI Add-On in accordance with the cancellation provisions of these Terms.

Cancellation prevents future recurring Voice AI subscription charges after the applicable cancellation effective date. Charges already incurred, including valid usage overages, remain payable.

Unless otherwise required by law or expressly agreed in writing, unused included voice minutes have no cash value and are not refundable.

Cancellation of the Voice AI Add-On does not automatically cancel the underlying LeadPatrol Essential subscription.

Voice AI requires an active, eligible LeadPatrol Essential subscription unless LeadPatrol expressly agrees otherwise.

20.11. No Guarantee of Business Results

LeadPatrol does not guarantee that Voice AI will:

• Answer every incoming call successfully

• Capture every lead

• Generate a specific number of appointments

• Increase sales or revenue

• Eliminate the need for human intervention

• Operate without errors or interruptions

Customers acknowledge that Voice AI is an automated business communication tool and that results depend on business configuration, caller behavior, service availability, and other factors.

20.12. Relationship to Other Terms

These Voice AI Add-On Terms supplement the general LeadPatrol Terms & Conditions.

Except where expressly stated otherwise, all existing provisions concerning payments, refunds, acceptable use, service availability, third-party providers, privacy, limitation of liability, and governing law continue to apply to Voice AI.

In the event of a conflict between these Voice AI Add-On Terms and the general Terms & Conditions concerning Voice AI-specific functionality, these Voice AI Add-On Terms shall control to the extent permitted by applicable law.

21. Contact Information

LeadPatrol

Phone: (407) 564-8416

Email: [email protected]

Website: https://getleadpatrol.com