Effective Date: October 18, 2026

LeadPatrol ("LeadPatrol," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, and services.

By using LeadPatrol, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name

• Business name

• Email address

• Phone number

• Billing information

• Account login credentials

• Customer support inquiries

Customer Communication Data

When using LeadPatrol, we may process:

• Incoming phone numbers

• Missed call information

• Customer responses

• Message history

• Lead details captured through automated text conversations

This information is processed solely to provide our services.

Voice AI Services and Call Data

AI-Powered Telephone Communications

LeadPatrol offers an optional Voice AI service that uses artificial intelligence to answer incoming business calls, interact with callers, respond to inquiries, collect lead information, and assist businesses with customer communications.

When Voice AI is enabled, incoming calls may be processed using automated speech recognition, natural language processing, artificial intelligence, and third-party telecommunications technology.

Callers may interact with an AI-powered assistant rather than a human representative.

Information Collected Through Voice AI

When a caller interacts with a business using LeadPatrol Voice AI, we may collect and process:

• Caller telephone numbers and available caller identification information

• Call dates, times, durations, and connection details

• Audio recordings, where recording is enabled and legally permitted

• Transcripts of telephone conversations

• Caller names and contact information

• Information voluntarily provided during conversations

• Appointment requests and service inquiries

• AI-generated conversation summaries

• Lead qualification details

• Technical information needed to operate, troubleshoot, and improve the service

The information collected depends on the Voice AI features enabled by the business and the information provided during the call.

How Voice AI Information Is Used

LeadPatrol processes Voice AI information to:

• Answer and manage incoming business calls

• Respond to caller questions and requests

• Capture and organize potential customer information

• Generate call transcripts and summaries

• Deliver lead notifications to participating businesses

• Support appointment and follow-up workflows where enabled

• Troubleshoot technical issues

• Monitor service reliability and performance

• Detect fraud, misuse, and unauthorized activity

• Comply with applicable legal obligations

We may also analyze service performance and technical information to improve Voice AI functionality, subject to applicable law, contractual restrictions, and our service provider agreements.

Call Recording and Consent

Certain Voice AI features may involve recording, transcribing, or analyzing telephone conversations.

Call recording will be subject to the configuration selected by the business, applicable technical capabilities, and relevant legal requirements.

Businesses using LeadPatrol Voice AI are responsible for providing legally required notices and obtaining any necessary caller consent before recording or processing communications.

Depending on the applicable jurisdiction, consent from one or all parties may be required before recording a telephone conversation.

Where required, callers must be informed that they are communicating with an AI-powered or automated assistant.

LeadPatrol may provide configurable announcements or other tools to support these requirements. However, businesses remain responsible for determining whether their particular use of the service complies with applicable law.

Third-Party AI and Telecommunications Providers

LeadPatrol relies on third-party technology providers to deliver Voice AI functionality.

These providers may process information necessary to operate the service, including audio data, transcripts, caller information, and technical usage records.

Depending on the services and integrations enabled, information may be processed by providers offering:

• Artificial intelligence and language processing

• Speech recognition and voice synthesis

• Telecommunications and call routing

• Cloud hosting and data storage

• Customer relationship management systems

• Workflow automation and technical monitoring

We share information with service providers only as reasonably necessary for authorized business purposes, subject to applicable agreements and legal requirements.

Third-party providers may maintain their own data processing, security, and retention practices.

AI Accuracy and Human Oversight

Voice AI systems may occasionally misunderstand callers, generate inaccurate responses, or incorrectly interpret information.

Participating businesses are responsible for reviewing information captured through Voice AI and verifying important details before making business decisions.

Callers should not rely on AI-generated responses for emergency assistance or matters requiring professional judgment.

Data Storage and Retention

Voice AI information may be stored within LeadPatrol's platform or systems operated by authorized service providers.

This may include call recordings, transcripts, conversation summaries, and related lead information.

We retain such information for as long as reasonably necessary to provide the service, fulfill contractual obligations, resolve disputes, maintain security, or comply with applicable law.

Retention periods may vary depending on the type of information, the business's account settings, and third-party service provider capabilities.

When information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal obligations and technical limitations.

Data Access and Customer Responsibilities

Businesses using LeadPatrol may have access to caller information collected through their Voice AI service, including call summaries, transcripts, and recordings where available.

These businesses are responsible for their independent use, storage, disclosure, and management of that information.

LeadPatrol generally processes caller information on behalf of the business receiving the call, subject to applicable agreements and legal requirements.

Individuals seeking access to, correction of, or deletion of information provided during a call may contact the business they called or LeadPatrol using the contact information in this Privacy Policy.

We will evaluate requests based on applicable law and our relationship with the participating business.

Sensitive Personal Information

LeadPatrol Voice AI is not intended to collect highly sensitive personal information unless specifically authorized and supported by appropriate safeguards.

Callers should avoid providing sensitive information such as Social Security numbers, payment card security codes, financial account credentials, or detailed medical information through Voice AI unless the receiving business has established an appropriate and legally compliant process.

Participating businesses are responsible for configuring their AI assistants to avoid requesting unnecessary sensitive information.

Voice AI Service Improvements

LeadPatrol may use aggregated, anonymized, or otherwise appropriately protected technical and performance information to evaluate and improve Voice AI functionality.

We do not authorize third-party providers to use customer call recordings or transcripts to train their general-purpose AI models unless such use has been appropriately disclosed, authorized, and permitted under applicable agreements and law.

Any use of identifiable call content for AI model training or other secondary purposes will be subject to applicable consent requirements, contractual terms, and privacy obligations.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral sources

• Cookies and similar technologies

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How We Use Your Information

We use your information to:

• Provide and maintain our services

• Process payments

• Respond to customer inquiries

• Improve our platform

• Monitor platform performance

• Prevent fraud and abuse

• Communicate important service updates

• Comply with legal obligations

Cookies

LeadPatrol uses cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Measure marketing performance

You may disable cookies in your browser settings, though this may affect certain features of our website.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party providers that help us operate our business, including:

• Payment processors

• Cloud hosting providers

• SMS and telecommunications providers

• Artificial intelligence and language processing providers

• Speech recognition and transcription providers

• AI voice synthesis and text-to-speech providers

• Telephone call routing and voice communication providers

• Customer relationship management (CRM) platforms

• Workflow automation and integration providers

• Website analytics providers

• Customer support platforms

These providers may process personal information, call data, audio recordings, transcripts, message histories, and other information as reasonably necessary to deliver their respective services.

We require service providers to protect personal information through appropriate contractual, technical, and organizational safeguards, as applicable to their services and our agreements with them.

We do not authorize third-party providers to use identifiable customer communications for unrelated purposes, including training general-purpose AI models, unless such use has been appropriately disclosed, authorized, and permitted by applicable law and contractual agreements.

We may also disclose information when required by law, to respond to lawful requests, prevent fraud, enforce our agreements, or protect the rights, safety, and security of LeadPatrol, our customers, and others.

We do not share mobile phone numbers or SMS consent information with third parties for their independent marketing or promotional purposes.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When no longer needed, information is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your data

• Object to certain processing activities

• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

Children's Privacy

LeadPatrol is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Automated SMS and Voice Communications

LeadPatrol provides automated text messaging and AI-powered voice communication services on behalf of participating businesses.

Our services may include missed-call text-back messages, automated customer responses, lead notifications, AI-powered telephone answering, call transcription, and conversation summaries.

Automated SMS Communications

When a customer contacts a business using LeadPatrol, our platform may automatically send text messages in response to missed calls or customer inquiries.

These communications may involve processing telephone numbers, message content, conversation histories, and lead information necessary to provide the requested services.

Businesses using LeadPatrol are responsible for complying with applicable telecommunications and messaging laws, including the Telephone Consumer Protection Act (TCPA), applicable FCC regulations, CTIA messaging guidelines, and other relevant federal and state requirements.

Where required by law, businesses must obtain appropriate consent before sending automated or promotional text messages.

Recipients may opt out of applicable automated SMS communications by replying STOP or following the opt-out instructions provided.

LeadPatrol does not sell or share SMS opt-in consent information with third parties for their independent marketing or promotional purposes.

AI-Powered Voice Communications

LeadPatrol Voice AI enables participating businesses to use an artificial intelligence assistant to answer incoming telephone calls, interact with callers, respond to common inquiries, and collect customer information.

During these interactions, LeadPatrol and its authorized service providers may process caller telephone numbers, call metadata, spoken communications, transcripts, recordings where enabled, and AI-generated conversation summaries.

Callers may be interacting with an automated AI assistant rather than a human representative.

Businesses are responsible for providing legally required AI disclosures and call-recording notifications, and for obtaining applicable consent before recording or otherwise processing telephone communications.

Voice AI communications may be processed through third-party telecommunications, speech recognition, voice synthesis, and artificial intelligence service providers as described in this Privacy Policy.

Communication Data and Privacy

LeadPatrol processes SMS and Voice AI communication data to provide automated communication services, capture customer inquiries, deliver lead notifications, maintain service functionality, and support authorized business operations.

Participating businesses are responsible for their independent use of customer information obtained through LeadPatrol.

LeadPatrol does not sell personal information collected through SMS or Voice AI communications.

All communication data is handled in accordance with this Privacy Policy, applicable service agreements, and relevant legal requirements.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of certain personal information.

LeadPatrol does not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated Effective Date.

Your continued use of LeadPatrol after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us.

LeadPatrol

Website: https://getleadpatrol.com

Email: [email protected]

Phone: (407) 564-8416